FAQs
FAQs
1 unit for prototypes, 1 unit for production — yes, even a single bike. Ideal for startups and brands testing new designs.
Yes! Logo customization starts at 1 unit. A one-time plate fee of $150 applies, which is refunded on bulk orders over 100 units. Submit your logo in vector format (AI/EPS) for best results.
Sample cost ranges from 500−2,000, depending on complexity. 80% refundable if you proceed to bulk orders over 100 units.
Standard MOQ is 50 units. For smaller orders, you can pay for 50 units upfront and use the remaining boxes in future shipments. We store unused packaging for up to 12 months.
Full control — from frame geometry, battery capacity, motor type (hub/mid-drive), to branding (filmless decal or water decals). Submit your CAD files or let our design team propose solutions.
Absolutely. No extra fees for color variations. Submit color codes or physical samples for precise matching.
15 days for 3D prototype rendering, 30 days for physical samples, and 60 days for bulk production. Expedited options available (+20% fee).
Yes. Share your specs for batteries, motors, or accessories (e.g., branded LCD displays), and we’ll coordinate with certified suppliers. 95% components can be customized without MOQ penalties.
Same rigor as bulk:
- Pre-assembly component inspection,
- Full functional test (motor, battery, brakes),
- Video documentation before shipping.
We enforce a 3-step process:
- Supplier pre-audit (ISO/TS 16949 certified partners only),
- Batch-level inspection before assembly,
- Final product testing under EN 15194 standards.
30% deposit to start production, 70% balance due before shipment released. For trusted partners, we offer extended terms after 3 successful orders.
Flexible options for your convenience:
✓ T/T (Bank Transfer) — most common,
✓ Alibaba Trade Assurance — pay via credit card or PayPal,
✓ L/C (Letter of Credit) — for orders over $50k.
Contact us for secure payment links.
Yes. Alibaba Trade Assurance protects your deposit and balance. If we fail to meet agreed terms (e.g., quality or delivery), you’re eligible for a full refund.
We offer free replacements for manufacturing defects within 12 months. Simply send photos/videos of the issue, and we’ll ship replacement parts or bikes as soon as possible.
Yes. Our dedicated support team is available 24/7 via WhatsApp, email, or video call. For complex issues, we dispatch technicians to your location in 30+ countries.
Still have questions?
Contact our OEM specialists via phone number (+86 13625101086) or email (info@weldonebikes.com) or you can also use the quick inquiry form at right to get in touch with us. Simply provide your name, email address, and message, and we’ll get back to you as soon as possible.
Order 1 unit today. Test quality, customize freely, then scale risk-free.
Average response time: 2 hours (Mon-Sat, 9AM-6PM CST).
